UK & international returns

We hope you love your purchase but if you’ve changed your mind, no problem – all returns are complimentary. You have 28 days (except for promotional items – more info here) to return your item(s), whether purchased in store or from the point you received or collected your online order. If the item is new and unused, with all the labels and tags intact, and in its original packaging, you’ll get a full, no quibble refund.

3 Easy ways to return for free

1. In store

Store and online purchases can be returned to any of our four stores for a full refund or exchange. You’ll need your receipt or delivery note and payment card, unless you paid by gift card, e-voucher, PayPal or Alipay. If you return your entire online order, we’ll also refund the delivery charge.


2.     By complimentary courier

If you would like to organise a complimentary return via our courier service, or you’ve lost your Royal Mail returns label, simply follow our returns portal link below. In just a few steps, we’ll have it sorted. Easy!

Return your order



3.     By post

Online orders can be returned free of charge at any Royal Mail Post Office in the UK. Simply enclose the returns form, attach the pre-paid returns label to the front of your parcel (customers outside the UK can create a pre-paid returns label via the returns portal), and take it the Post Office or local postal provider. We advise you get proof of posting for peace of mind.

How to exchange your purchase

You can exchange your purchase in any of our four stores. If you’re returning your purchase by courier or post, we can only offer you a refund and not an exchange.

Please note: a few brands (including Christian Louboutin and some of our fine jewelry boutiques) have their own returns rules – click the Return Exceptions tab to find out more.

 

Our Christmas returns policy

Over Christmas, we extend our Returns period – giving you plenty of time to return any gifts that aren't quite right.

1. Online orders

If you place an online order between 12 November and 5 December, you have until 7 January to return it by Royal Mail or courier. Alternatively, you have until 2 January to return it to one of our stores. For orders placed after 5 December, the normal 28 day returns policy applies. 

2. Store purchases

Anything purchased between 12 November and 5 December can be returned to store by 2 January. For anything purchased after 5 December, the normal 28 day returns policy applies.

 

We aim to get your money back to you as soon as you’ve returned your order, and if you return your entire online order from within the European Union, we’ll refund the delivery charge too. Unfortunately, we are unable to refund items lost or damaged in transit.

Debit or credit card payment

Our refund will be issued to your original payment card within five days of us receiving the returned item(s). However, some payment providers can take up to 14 days to credit your account. When the return is processed, we'll send you and email confirming your refund.

Gift card or e-Voucher payment 

If you return your item(s) to one of our stores, you’ll be refunded on a Selfridges gift card. If you return by post/courier, your refund will be given in an e-voucher.

Paypal or Alipay payment

If you return your item(s) to one of our stores or by post/courier, your payment will be refunded to the same Paypal or Alipay account.

International tax, duties, charges and delivery refunds

Unfortunately, for orders shipped outside the European Union, we’re unable to refund any taxes, duties, charges or delivery costs you may have paid when placing your order. You will be refunded the tax-free price of the products returned.

Christian Louboutin online orders

Christian Louboutin orders purchased online cannot be returned in store; they can only be returned via our complimentary postal or courier services – simply follow the link below.

Return your order

Fine jewelry and watches

In-store purchase

Any fine jewelry or watches purchased in our Wonder Room (our precious jewelry and luxury watches emporium), London, Oxford Street store, can only be returned in store, and unfortunately not via post or courier.

Please note: we can only offer an exchange or credit note on fine jewelry and watches purchased in store.


Online purchase

Fine jewelry and watches online orders from the following brands can either be returned to their respective boutiques in our Wonder Room, London, Oxford Street store, or by contacting our Customer Services team here or on
+44 (0)20 7160 6222 to arrange your complimentary return.

•  Boucheron Fine Jewelry
•  Bulgari
•  Cartier
•  Chanel
•  Chanel Fine Jewelry & Watches
•  Chaumet
•  Chopard
•  De Beers
•  Repossi
•  Tiffany & Co
•  Van Cleef & Arpels
•  Vashi

Please note: certain brands, including technology and furniture, have their own returns policies. Please ask in store or contact Customer Services here or on +44 (0)20 7160 6222 to find out more.

Non-returnable items

In some instances, we are unable to offer refunds or exchanges. These include personalised and perishable products, as well as products which have had their protective seals or strips removed or damaged.

The following examples are non-returnable:

•  Made-to-measure, made-to-order, altered, or personalised items
•  Newspapers, periodicals or magazines
•  Event tickets
•  Gift baskets
•  Food and drink
•  Flowers
•  Fragrance when delivered outside the UK
•  Opened CDs, DVDs or computer games
•  Beauty items and cosmetics that have been opened, tested or partially used
•  E-vouchers and gift cards
•  Headphones that have been opened, tested or partially used

If your items are damaged or poor quality, please call our Customer Services team +44 (0)20 7160 6222 or Customer Services here.

Promotions

Where promotions, such as Sale, have been used, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid.

If the order contained a free promotional gift, the gift must be included with the return of any related items.

Please note: where discounts or promotions have been applied to online orders, you have 28 days to return the item(s). Where discounts or promotions have been applied to items purchased in store, however, these must be returned within 7 days of purchase for an exchange only.

For more information on our returns process and policy, please see our Terms and Conditions. 

For any further information, please contact our Customer Service team here

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